Privacy Policy
Last updated: 10/09/2025
Introduction
Welcome to ValvePro (ValvePro - TMV Testing App), a Software as a Service (SaaS) application designed to streamline the documentation and management of thermostatic mixing valves (TMVs) for plumbing professionals and facility managers. At ValvePro, we are committed to protecting your privacy and ensuring the security of your personal information.
By accessing or using ValvePro, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated into our Terms and Conditions and is governed by the same terms.
Questions? If you have any questions or concerns about our privacy practices, please contact us at support@valvepro.com.au.
Information We Collect
ValvePro collects several types of information to provide and improve our services to you.
Personal Information
When you register for an account, we may ask you to provide certain personally identifiable information, including:
- Name
- Email address
- Phone number
- Business details, such as your ABN and/or ACN
This information is used to identify you, provide you with our services, and communicate with you.
Usage Data
We collect information that your browser sends whenever you visit our Service. This may include:
- Your computer's Internet Protocol (IP) address
- Browser type and version
- The pages of our Service that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers and other diagnostic data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service. Types of cookies we use include:
- Session Cookies: Used to operate our Service
- Preference Cookies: Remember your preferences and settings
- Security Cookies: Used for security purposes
You can instruct your browser to refuse cookies, but some features may not work properly without them.
How We Use Your Information
ValvePro uses the collected information for various purposes to provide and improve our services.
Providing and Maintaining the Service
We use your data to operate, maintain, and provide you with the features and functionalities of the ValvePro Service, including processing transactions and managing your account.
Communication About Changes and Updates
We may use your contact information to send you updates, notifications, and important information regarding changes to our Service, terms, and policies.
Customer Support
Your information helps us provide customer support and address any enquiries, issues, or concerns you may have.
Analysis and Improvements
We analyse usage data to understand how our Service is accessed and used, helping us make data-driven improvements.
Legal and Regulatory Compliance
We may use your information to comply with legal obligations, including auditing, security, fraud monitoring, and prevention purposes.
Disclosure of Your Information
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities to protect rights, property, or safety.
Business Transfers
If ValvePro is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Data Security
Measures Taken to Protect Data
We implement a variety of security measures including encryption, firewalls, secure servers, and regular security audits to maintain the safety of your personal information.
Notification of Data Breaches
In the event of a data breach that compromises your personal information, we will notify you and the appropriate authorities as required by law.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.
Your Data Protection Rights
Access, Correction, Deletion, and Restriction Rights
You have the right to access, correct, delete, and restrict the use of your personal data. You can update your account information directly or contact us.
Data Portability Rights
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
Opt-out Options for Communications
You have the right to opt out of receiving promotional communications from us by following unsubscribe instructions or contacting us.
To exercise any of these rights, please contact us at support@valvepro.com.au.
Retention of Data
How Long Data is Retained
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including complying with legal obligations and resolving disputes.
Criteria for Determining Retention Periods
The criteria include the duration of our relationship with you, the type of data involved, and the necessity to comply with legal requirements. Once the retention period expires, we will securely delete or anonymise your data.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Law Enforcement and Government Agency Cooperation
ValvePro may disclose your personal information to law enforcement or government agencies if we believe such disclosure is necessary to comply with legal obligations. This may include situations where:
- We are required to do so by law, regulation, or legal process
- We believe disclosure is necessary to prevent fraud or protect safety
- We believe disclosure is in the best interest of public safety
We reserve the right to cooperate fully with law enforcement authorities as necessary to comply with legal requirements or protect rights and safety.
Changes to This Privacy Policy
How Changes Will Be Communicated
We will notify you of any changes by posting the new Privacy Policy on this page and via email and/or a prominent notice on our Service.
Effective Date of Changes
Changes are effective when posted on this page. Your continued use of the Service after changes have been posted constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
Please include your name, address, and a detailed description of your concern or question.
Use of Contact Information
By providing your contact information when signing up for ValvePro, you agree that we may use these details to contact you with important updates and information related to our services.
You can opt out by following unsubscribe instructions in emails or by contacting us at support@valvepro.com.au.